Billing
We offer a free plan and pay-as-you-go plan to suit your needs.
How our plans and billing works
Plans
Flows offers a Forever Free plan with generous usage limits, ideal for startups and small teams. When you’re ready to scale, our Pay-As-You-Go plan ensures flexibility with costs based on actual usage. For the most up-to-date information, visit our pricing page.
Billing
Billing is calculated based on Monthly Active Users (MAUs) identified across all environments in your organization. You are billed monthly, and subscriptions can be canceled anytime.
Pay-As-You-Go: Costs are based on the total MAUs during the billing period. A monthly cycle begins on your subscription date and renews on the same day each month. For example, if you subscribe on the 15th, your next cycle will start on the 15th of the following month.
Free Plan: Usage limits reset at the start of every month. If you reach the limit, you cannot identify new users until the next cycle, but existing users continue to access workflows without interruption.
Manage your billing
To manage your subscription, navigate to Settings > Billing, where you can:
- Upgrade or downgrade your plan
- Update payment or billing contact information
- Review billing history, invoices, and payments
Upgrade to a paid plan
Navigate to Settings > Billing and select Upgrade. Your new plan takes effect immediately, starting a new billing cycle from the day you upgrade.
Cancel a Subscription
To cancel a subscription, navigate to Settings > Billing. Your subscription will be canceled immediately, and your usage limit will revert to the Free tier. The last invoice will be generated at the end of the billing cycle.
Set a usage Limit
The Pay-As-You-Go plan includes the option to set usage limits to avoid surprises. Configure these limits in the Usage Limit section of Settings > Billing.
- Notifications are sent when you reach 80% and 100% of your limit.
- Once the limit is reached, no new users can be identified until the next billing cycle. The existing users can continue to access workflows without interruption.
Add a VAT number
To add a VAT number during checkout, choose the Add tax ID number option.
To add a VAT number for an existing subscription, navigate to Settings > Billing and click the Manage subscription button. You will be redirected to your Customer portal in Lemon Squeezy where you can add your VAT number.
Update payment information or billing contact
To update your payment information or billing contact, navigate to Settings > Billing and click the Manage subscription button. You will be redirected to your Customer portal in Lemon Squeezy where you can update your payment information or billing contact.
Special Pricing Programs
Are you a startup, non-profit, or educational institution? Contact us at hello@flows.sh for details about special pricing.