User workflow states
Inspect and manage user workflow states
Overview
Every user you identify in Flows has a state for each workflow in your organization. You can inspect and update these states from the user detail page to troubleshoot or test workflows effectively.
Understanding user workflow states
Each workflow state includes the following details:
- Workflow - the name of the workflow
- Workflow status - indicates if the workflow is active or its configuration is preventing the user from entering
- User progress - tracks the user’s progress within the workflow
Workflow status
Workflow status can be one of the following:
- Disabled - workflow is disabled in the user’s environment
- Enabled - workflow is enabled in the user’s environment
- No version assigned - the workflow is enabled but lacks an assigned version in the user’s environment
User progress
User progress can be one of the following:
- Not started - user has not entered the workflow yet
- In progress - user is currently in the workflow
- Finished - user has completed or exited the workflow
Reset user progress
Flows makes it easy to reset a user’s progress in a workflow. This can be particularly useful for testing updates or resolving user-specific issues.
To reset a user’s progress in a workflow:
- Navigate to the Users page in Flows.
- Search for the user by their unique ID.
- Open the Workflows tab in the user detail page.
- Click Reset progress next to the workflow you want to reset.