Billing limits

To help you avoid surprise bills, Flows allows you to set a usage limit on your organization account. Setting a usage limit means we'll stop sending flows to your users once the limit is reached. In other words, if you exceed the usage limit you set, no one will be able to see onboarding flows until the next billing cycle.

Setting a usage limit

To set a usage limit:

1. Go to your organization's settings
2. Scroll to the Usage limit section
3. Set the number of flows you want to allow per month and click Save

Precision

Because of the way Flows Cloud and Flows SDK work, we can't guarantee that we'll stop sending flows exactly when the limit is reached. If you have a lot of users that you show flows to, it's possible that we'll send a few more flows than the limit you set.

This happens because Flows SDK loads all flows the user can see at once, and starts them when conditions are met. Which means that if a user is initialized before the limit is reached, they'll still be able to see the flows even if the limit already reached when starting the flow. If you feel like you overshot the limit by too much, please contact us and we'll help you out.